Return & Refund Policy

This policy is only valid for products purchased directly through our website at. It applies only to the original purchaser and does not extend to products acquired through unauthorized resale..

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Only products purchased on THE FRAGRANCE DROP can be returned for a refund or an exchange. Any full bottle perfumes products bought from another retailer must be returned to their original place of purchase.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging with any extra items such as extra testers and cards enclosed.  Please follow labelling and packaging guidelines of any postal or courier service used, in respect to the item(s) you are returning.  If goods are not returned in a re-sellable condition, we cannot not accept your return.

Product(s) must be returned, using a trackable service, at your own cost. The item  will be your responsibility until it is signed for at our return address. Please ensure that you obtain proof of postage and tracking as we cannot accept responsibility for any items which are lost in the post/transit 

PERFUME SAMPLES

Due to the nature of fragrance products and for hygiene and quality-control reasons, The Fragrance Drop does not accept returns or exchanges on fragrance samples, decants, or other fragrance products.

All sample sales are final.

Because fragrances are personal-use products and cannot be verified as unused once delivered, returned fragrance products cannot be restocked or resold.

We encourage customers to carefully review fragrance notes, descriptions, and product details before placing an order.

Scent Preferences

Fragrance performance and personal enjoyment are highly subjective.

We cannot offer refunds, returns, or exchanges based on:

  • Personal scent preferences

  • Dislike of a fragrance

  • Differences between expected and actual scent

  • Performance, longevity, projection, or skin chemistry

  • Blind-buy dissatisfaction

Sampling fragrances is intended to help customers determine whether a scent is right for them before purchasing a full bottle.

Damaged, Incorrect, or Missing Items

If you receive an incorrect item, a damaged item, or believe something is missing from your order, please contact us within 48 hours of delivery.

To help us investigate and resolve the issue, please provide:

  • Your order number

  • Photos of the package and product (if applicable)

  • A description of the issue

We will review each situation individually and, when appropriate, provide a replacement, store credit, or other resolution at our discretion.

Lost or Stolen Packages

The Fragrance Drop is not responsible for packages that are lost, delayed, or stolen after they have been marked as delivered by the shipping carrier.

Customers are encouraged to use a secure delivery location and monitor tracking information closely.

Order Cancellations

Orders may be canceled before processing begins.

Once an order has been prepared, packaged, or shipped, it can no longer be canceled.

If you need to request a cancellation, please contact us as soon as possible after placing your order.

Questions or Concerns?

Customer satisfaction is important to us. If you experience an issue with your order, please contact us and we will do our best to provide a fair and reasonable solution whenever possible.